Oma Helen is at your service around the clock
Use the Oma Helen app whenever it suits you. In the app, it is easy to manage your contract-related issues. Oma Helen also shows extensive information about your energy usage and production, even at an hourly level. The use of the service is free of charge. Download and log in.
New features in the Oma Helen app – make smarter energy choices and save money
Follow the consumption effect of Valtti Electricity
Valtti Electricity contract customers can see in Oma Helen’s consumption effect view whether they have used electricity during the expensive or cheap hours and how their monthly contract price was formed. The distribution in the infographic shows how your own consumption affected the fixed price component of the electricity contract.
Talk to Chatbot
Chatbot is Helen’s virtual assistant for Oma Helen users. It can answer customers’ frequently asked questions about consumption, contract, invoicing and customer information and managing the customer account in real time. Find Chatbot in the customer service section of Oma Helen in the app and in browser. The service is available 24/7. Chatbot replaces the previous messaging function.
Precise consumption tracking
In addition to the kWh monitoring, you can now follow your electricity consumption in euros daily, weekly, monthly, annually or year-by-year through a usage graph. For the time being, this feature is available to customers with a fixed-term and fixed-price contract or one of the following: Exchange Electricity, Basic Electricity, Wind Power Electricity, Market Price Electricity or General Electricity.
Keep an eye on the hourly prices
The graph in the electricity section of Oma Helen shows the Nord Pool spot price in Finland by hour without taxes or marginal charged by the electricity supplier. With this graph, you can easily plan your electricity and schedule your consumption to take advantage of the cheapest hours. The hourly prices for each day are published by 3 p.m. the previous day.
Pay attention to the expensive and cheap hours
Oma Helen’s energy rate alarm will inform you of exceptionally high or low hourly rates on the following day. The app will give an alarm when the hourly kWh rate is 20 cents higher or 5 cents lower. The alarm is sent at approximately 3 p.m. daily.
Monitor your own electricity consumption in euros
On the front page of Oma Helen, you can find a pie chart showing your actual consumption during the previous month and the division of your electricity costs in euros. For the time being, this feature is available to customers with a fixed-term contract, Exchange Electricity, Basic Electricity, Wind Electricity, Market Price Electricity or General Electricity.
Download the Oma Helen app
- The Oma Helen app is available to all Helen’s electricity customers
- Download the free app from App Store (iOS) or Google Play (Android)
- When you launch the app for the first time, use your banking credentials or mobile authentication for identification
- The Oma Helen app is ready to use!
Why Oma Helen?
All your contract data in one place
Where can you find the bills? And what type is your current electricity contract and how much does your electricity cost?
Check these and many other everyday matters about electricity in a quick and easy way in Oma Helen! The app shows all your contract and billing data.
Key to understanding your energy usage
What is your consumption like? Oma Helen brings together all the information you need about the electricity consumption of your home and your solar panel production.
Monitor your production and consumption easily even down to the hourly and daily level with clear and insightful information.
Oma Helen is available at any time of the day
Do you need to transfer your electricity contract to your new address, or would you perhaps like to change your billing method?
You can make these changes easily in Oma Helen at any time, whenever it’s most convenient for you. You can use the app 24/7.
Features of the Oma Helen app
- View your contract and customer data – see what type your current electricity contract is and how much your electricity costs
- Monitor the energy consumption of your home – find out what time you’re using the most electricity
- Make the most of your solar panels – get an overall picture of your energy production
- Check your bills and billing data – your entire billing history can be viewed in the service
- Change your bill payment date and billing method – sign up for an e-invoice contract swiftly in the app
- Changing your address is easy – you can transfer your current contract to the new address
- Read frequently asked questions about billing and electricity contracts
The best version of Oma Helen built cooperatively
We are constantly improving Oma Helen and developing new features for the app. We would like to hear your opinion! Comments about the Oma Helen app:
“With this, I can understand my energy consumption in a new way.”
“It was easy to use this app, and logging in went smoothly. The reports concerning electricity consumption were great and very interesting.”
“An easy-to-use app. This provides me with important information about the production of my panels and my own consumption.”
Give feedback through App Store (iOS) or Google Play (Android):
For Android devices, the app can be downloaded from the Google Play app store and for iOS devices from the App Store. The app is free of charge.
We receive the official metering data from distribution system operators, and there is usually a delay of one or two days in the supply of data.
You can access the browser version of Oma Helen by logging in to the Helen.fi services. We are currently making the use of the services more customer-oriented by developing the modern and targeted Oma Helen browser service. The full service is being rolled out gradually. Follow our communications channels to learn more about the service.
You can download the energy usage report on the browser version of Oma Helen. When you are logged in to the browser version of Oma Helen, you can view the consumption and production data of your metering points in the “Electricity” section. On the upper right-hand corner of the electricity usage graph there is a blue bar “Download as file”. This will open up a view in which you can download a report for a selected period. The report will open as an Excel file.
- Open the Oma Helen app.
- Select "More" from the main menu.
- Find and select the "My Information" tab.
- Scroll down to find the option "Deactivate Application" and press it.
- Confirm the deletion of your account by pressing "Confirm Deletion".
Deleting the app will not affect your electricity contract, which will continue according to the terms of the agreement.