Accessibility statement

State of accessibility

Helen’s websites meet the requirements for level AA of the Web Content Accessibility Guidelines (WCAG) 2.1 in part. Non-compliance with the requirements and exceptions to be applied to the requirements are stated below.

The accessibility of the service was specifically tested by an accessibility specialist in early 2023.

Non-accessible content according to the WCAG 2.1 A/AA criteria

The content stated below is not accessible for the following reasons:

• Some of the visual elements do not have appropriate text alternatives (WCAG 1.1.1)
• Some of the visual elements are not scaled neatly when only the text is enlarged by 200%. (WCAG 1.4.4)
• Some of the interactive elements on the website, such as buttons, links and menu buttons, are not correctly programmatically marked. For this reason, screen reader users do not receive sufficient information about the purpose of the element in order to use it and the keyboard cannot always be used to access the element. (WCAG 1.3.1, 4.1.2, 2.1.1)
• There are shortcomings in the use of title levels, especially related to jumping over the title levels (WCAG 1.3.1)
• Not all areas of the page are programatically marked (WCAG 1.3.1)
• The active elements are visually highlighted, but not all are programmatically marked. (WCAG 1.3.1)
• It is not possible to operate individual elements using the keyboard alone. (WCAG 2.1.1)
• Error messages appearing under the field are not programatically linked to the incorrect fields, making them difficult to detect with a screen reader. (WCAG 3.3.1, 4.1.3)

We are continuously developing our services in terms of accessibility, and we also develop our websites based on the feedback we receive.

Old content

• The Helen.fi website has video content published before 23 September 2020, which has no subtitles or audio description. According to the law, there is no need for video content published before 23 September 2020 to be made accessible or removed retrospectively.
• The Helen.fi website contains files published before 23 September 2018, which are not fully accessible. According to the law, there is no need for files published before 23 September 2018 to be made accessible or removed retrospectively.  

About the preparation of this accessibility statement

This statement was prepared on 8 January 2025. The statement is based on a third party’s assessment whether the website meets the requirements laid down in the Directive (EU) 2016/2102.

Feedback and contact details

Have you notice any shortcomings with respect to accessibility? Please let us know about it! You can contact us either on an online form or by calling 09 617 8080 (weekdays between 8 a.m. and 6 p.m.). The accessibility of the services of Helen Ltd is the responsibility of Helen’s Digital Solutions unit and Communications. 

Implementation procedure

If you notice any accessibility issues on our website, first give feedback to the website administrator. It may take 14 days to receive a response. If you are not satisfied with the response or if you receive no response within two weeks, you can provide feedback to the Regional State Administrative Agency of Southern Finland.

Contact details of the supervisory authority:

Unit for Monitoring Accessibility
saavutettavuusvaatimukset.fi/en