File a reclamation

Do not submit a complaint unless you have suffered damage as a result of Helen's mistake and Helen is, in your opinion, liable to compensate you for the damage. For more information about your rights in the event of a consumer dispute, please contact the Finnish Competition and Consumer Authority.

Select the reason for the claim

You can use this form to send feedback about your customer experience.

You can use this form to send feedback about electricity network issues.

Claim details

Contract number

Invoice number

Billing address

Metering point ID (GSRN)

Charging point number

Charging date and time

Charging station address

Start of power outage Date and time

End of power outage Date and time

Street address of the metering point

Post code of the metering point

Town of the metering point

Customer number

Description of the damage caused

Account numberAccount number is required for a possible refund.

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Contact details

First name

Last name

Phone number

You can find more information about the processing of personal data at Helen here.

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File a reclamation

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Contact details

See also

Feedback and complaints