Contact us
On this page, you will immediately get answers to questions that concern our customers. Our Oma Helen service is available 24/7 to assist you. You can also contact us by phone.
Log in to Oma Helen
Use the Oma Helen -service whenever it suits you. In the service, it is easy to manage your contract-related issues. Oma Helen also shows extensive information about your energy usage and production, even at an hourly level.
What are you looking for answers to?
For house movers
Move your electricity to your new home easily by phone or by submitting your change of address notification. Our 24/7 phone line is at your service around the clock.
Changing the electricity contract
Explore the options we offer to our customers who are considering changing their current electricity contract.
Cancelling your electricity contract
If you wish to exercise the 14-day right of cancellation that applies to distance selling, you can do so through our Oma Helen service or our information service.
What is your question about?
Have your contact details changed?
Please notify us of changes on My Details tab in Oma Helen (requires login).
Have your billing details changed?
Please notify us of changes on billing address via this form on our website.
Are you moving house?
You can transfer the electricity contract to your new home in the Oma Helen service. Please also read the page for house movers, including useful information and links to inform us about your change of address and to draw up a new electricity contract. House movers can also use the 24/7 phone line on 09 617 8020.
Would you like to change your electricity contract?
If you are already our customer and wish to change your contract type, please order a new electricity contract and indicate in the contract details that this is a change of contract type. You can order a new electricity contract if you have a contract that is valid until further notice or if your fixed-term electricity contract is about to expire.
Would you like to terminate your contract?
See instructions on the Cancelling an Electricity Contract page or call our Customer Service on 09 617 8080.
Would you like to check your contract and customer details?
All your contract and customer details are available in Oma Helen. The key information can also be found on your bill.
Would you like to be among the first to hear about latest offers and new products?
You can manage your direct marketing settings on the My Details page (requires login).
When you have a question about billing:
See if you can find an answer to your question in frequently asked questions.
In our billing advice line at 09 617 8040, you can address matters related to payments and changing the payment due date, as well as the reconnection of electricity that has been disconnected due to unpaid electricity bills. Please note that contract issues are not handled through the billing advice number.
When you want to switch to e-invoices:
Switching to e-billing is easy in the Oma Helen service. See instructions for switching to e-billing. E-billing is a safe and easy way to pay bills.
When you know in advance that bill payment will be delayed:
You can easily change the due date of the bill in the Oma Helen service. Find out about changing the due date. If you have received a payment reminder, please pay the bill as soon as you can.
How can I use My Helen?
You can use My Helen either as a browser version or by downloading the app from your app store. The app can be downloaded from Google Play for Android devices and from the App Store for iOS devices. The app is free of charge.
Can I share My Helen access rights with another person?
Yes, you can grant another person access to the information of your account. You can find the instructions here.
I'm having trouble logging into My Helen, what should I do?
We recommend logging into My Helen using your bank credentials. You can find more detailed instructions for logging in or registering here.
You will conveniently find answers to your questions, as well as clear instructions and shortcuts for managing your electricity contract on Tips for services -page.
Oma Helen – all your contract data in one place
In Oma Helen, you can view Helen's contract and billing information. You can change the contract to a new address, change the due date, and much more. You do not need separate credentials; logging in is done with online banking credentials. Log in or download the app.
Customer service for households
Sales service
09 617 8059
Weekdays from 9 a.m. to 5 p.m.
Questions related to new electricity contracts, buying a new electricity contract.
Customer service
09 617 8080
Weekdays from 9 a.m. to 5 p.m.
Matters related to customer relationships, contracts and billing and any changes associated with these.
Information service
09 617 8049
Weekdays from 9 a.m. to 5 p.m.
Oma Helen, the termination or cancellation of an electricity contract and contract types.
24/7 phone line for movers
24/7 phone line for getting electricity connected, only Helsinki
Billing advice
09 617 8040
Weekdays from 9 a.m. to 5 p.m.
In the billing advice telephone service, you can deal with payment issues and postpone bill payment dates. You can also arrange reconnections of electricity that has been disconnected due to unpaid electricity bills. Please note that we are unable to deal with contract-related issues in the billing advice telephone service.
Advice on Helen’s public electric vehicle charging stations and charging stations' failure situations
09 617 8035
Mon–Fri 24/7
What is your question about?
Notify us of changes to your contact details
Please use this form to notify us of any changes to your company’s contact details, as well as changes to the way your electricity bill is to be sent.
Contract changes:
If you need to terminate your contract, please use this form.
Ordering electricity consumption and billing information
We disclose consumption information either directly to the customer named in the contract or to a named representative. We may contact you with any queries, so please include all necessary contact details.
Please refer to the price list for our charges for sending reports and copies of invoices. If information is to be submitted to someone other than our customer, we will require a power of attorney. Please contact our customer services if you wish to have more information about our reporting service. We will be happy to help.
Order the information from our customer service
When you want to switch to e-invoicing or need a change to the e-invoicing address:
Please use this form to notify us about the changes.
Monitor your company’s energy usage
In Helen’s online service, you can monitor and plan the energy use of your company. In Yritys Helen, you find information about electricity, heat and cooling usage. You can use Yritys Helen with the most common web browsers. In order to register, you need information available on the electricity, heating or cooling invoice.
Use e-services
You can manage issues related to electricity sale and distribution in the online service. You can, e.g.:
- Browse your company’s invoices and edit invoicing information
- Browse your company’s contract data
Customer service for companies
Call
Customer service
09 617 8050
Weekdays 8–16
24/7 phone line for movers
09 617 8020
Billing advice
09 617 8040
Weekdays 9-17
In the billing advice telephone service, you can deal with payment issues and postpone bill payment dates. You can also arrange reconnections of electricity that has been disconnected due to unpaid electricity bills. Please note that we are unable to deal with contract-related issues in the billing advice telephone service.
What is your question about?
When you want to check your contract and customer details
Yritys Helen, the easiest way to see your housing company’s contract data, customer data, invoices and annual reports. Register with Yritys Helen here.
You also find the key contract and customer data on your invoice.
Request usage data
We share usage data either directly with the customer stated in the contract or with their authorised representative. Sending of reports and copies of invoices is subject to a fee according to our service price list. If the data is sent to a person other than the customer, we need the customer’s written authorisation. Please contact our customer service if you require further information about our reporting services.
Request usage data from our customer service.
When you want to switch to e-invoices or notify a change of e-invoice address
The form for notifying a housing company’s e-invoice address is available here.
Monitor your housing company’s energy usage
In Helen’s online service, you can monitor and plan the energy use of your housing company. In Yritys Helen, you find information about electricity, heat and cooling usage. You can use Yritys Helen with the most common web browsers. In order to register, you need information available on the electricity, heating or cooling invoice. Register with or log in to Yritys Helen here.
For cooling customers
For our existing cooling customers, we offer diverse tools for easy monitoring of your energy usage. We provide you with constant support in the use of cooling and the monitoring of energy consumption. Read more.
Heat customer service
We serve housing companies in all issues related to district heating. The contact details of customer service for heat products is available here.
When you want to find a new electricity contract
We offer housing companies electricity contracts that provide long-term stability and favourable prices. Housing Manager Electricity is tailor-made for housing managers and makes it easy and economical to manage electricity contracts for several housing companies.
When you want your own favourably priced, environmentally friendly electricity
With a solar power plant, it is not only possible, but now also even more financially viable. Check with our solar calculator how much solar power your property could generate.
When you want to increase your living comfort
District heat and district cooling are efficient ways of providing a comfortable home. We also help to equip your property for the use of electric vehicles.
Energy renovation
Energy renovation helps you sort your housing company’s energy issues as a turnkey service. Energy renovation focuses on the housing company’s heating, renewable solar power and EV charging solutions. Energy renovation saves you money, increases the housing company’s value and reduces the maintenance charge. The contact form for energy renovation is available here.
When you want to find out the origin of the energy you are using
The page About Helen contains information e.g. about the origin of energy. We are committed to implementing a climate-neutral future.
When you want to give feedback
Send your feedback on our products or services on the feedback form.
Customer service channels for housing company customers
Yritys Helen online service
See invoices, contracts and monitor housing company’s energy use
Call
Customer service
09 617 8050
Weekdays 8–16
Billing advice
09 617 8040
Weekdays 9-17
In the billing advice telephone service, you can deal with payment issues and postpone bill payment dates. You can also arrange reconnections of electricity that has been disconnected due to unpaid electricity bills. Please note that we are unable to deal with contract-related issues in the billing advice telephone service.