Customer service for companies

Notify us of changes to your contact details
Please use this form to notify us of any changes to your company’s contact details, as well as changes to the way your electricity bill is to be sent.

Contract changes:
If you need to terminate your contract, please use this form.

Ordering electricity consumption and billing information
We disclose consumption information either directly to the customer named in the contract or to a named representative. We may contact you with any queries, so please include all necessary contact details.

Please refer to the price list for our charges for sending reports and copies of invoices. If information is to be submitted to someone other than our customer, we will require a power of attorney. Please contact our customer services if you wish to have more information about our reporting service. We will be happy to help.

Order the information from our customer service

When you want to switch to e-invoicing or need a change to the e-invoicing address:

Please use this form to notify us about the changes.

Monitor your company’s energy usage
In Helen’s online service, you can monitor and plan the energy use of your company. In Yritys Helen, you find information about electricity, heat and cooling usage. You can use Yritys Helen with the most common web browsers. In order to register, you need information available on the electricity, heating or cooling invoice.

Use e-services
You can manage issues related to electricity sale and distribution in the online service. You can, e.g.:

• Browse your company’s invoices and edit invoicing information
• Browse your company’s contract data

Log in or register for Yritys Helen

When you want to check your contract and customer details
Yritys Helen, the easiest way to see your housing company’s contract data, customer data, invoices and annual reports. Register with Yritys Helen here.

You also find the key contract and customer data on your invoice.

Request usage data
We share usage data either directly with the customer stated in the contract or with their authorised representative. Sending of reports and copies of invoices is subject to a fee according to our service price list. If the data is sent to a person other than the customer, we need the customer’s written authorisation. Please contact our customer service if you require further information about our reporting services.

Request usage data from our customer service.

When you want to switch to e-invoices or notify a change of e-invoice address
The form for notifying a housing company’s e-invoice address is available here.

Monitor your housing company’s energy usage
In Helen’s online service, you can monitor and plan the energy use of your housing company. In Yritys Helen, you find information about electricity, heat and cooling usage. You can use Yritys Helen with the most common web browsers. In order to register, you need information available on the electricity, heating or cooling invoice. Register with or log in to Yritys Helen here.

For cooling customers
For our existing cooling customers, we offer diverse tools for easy monitoring of your energy usage. We provide you with constant support in the use of cooling and the monitoring of energy consumption. Read more.

Heat customer service
We serve housing companies in all issues related to district heating. The contact details of customer service for heat products is available here.

When you want to find a new electricity contract
We offer housing companies electricity contracts that provide long-term stability and favourable prices. Housing Manager Electricity is tailor-made for housing managers and makes it easy and economical to manage electricity contracts for several housing companies.

When you want your own favourably priced, environmentally friendly electricity
With a solar power plant, it is not only possible, but now also even more financially viable. Check with our solar calculator how much solar power your property could generate.

When you want to increase your living comfort
District heat and district cooling are efficient ways of providing a comfortable home. We also help to equip your property for the use of electric vehicles.

Energy renovation
Energy renovation helps you sort your housing company’s energy issues as a turnkey service. Energy renovation focuses on the housing company’s heating, renewable solar power and EV charging solutions. Energy renovation saves you money, increases the housing company’s value and reduces the maintenance charge. The contact form for energy renovation is available here.

When you want to find out the origin of the energy you are using
The page About Helen contains information e.g. about the origin of energy. We are committed to implementing a climate-neutral future.

When you want to give feedback
Send your feedback on our products or services on the feedback form.