Sustainability programme
Sustainability is integrated into all our operations and decision-making. The foundation of our sustainability work is our sustainability programme that we renewed in 2023. In the programme, we have articulated the themes and targets of our sustainability as well as defined the metrics for monitoring the achievement of these targets.
Helen's sustainability programme has been developed in collaboration with internal and external stakeholders. We have considered our most significant impacts on the environment and people as well as the key risks and opportunities for financial value creation. The sustainability programme encompasses our six most essential sustainability themes.
Sustainable energy system
We are leading the energy transformation as a trailblazer of the green transition. Our target is to make our energy production carbon neutral by 2030 and to phase out combustion-based energy production by 2040.
Biodiversity
We operate on the terms of biodiversity, aiming for long-term net positivity.
Attractive employer
We promote occupational wellbeing and safety. We build an inclusive work community and guarantee our employees equal opportunities. We offer meaningful tasks and growth paths.
Sustainable supply chain
We ensure that our operating methods are sustainable for people and the environment. We are a reliable partner.
Customer-driven products and services
We take care of the maintenance of energy infrastructure that is critical to society and ensure security of supply. We provide sustainably produced and responsibly priced energy. We increase the flexibility of the energy system in cooperation with our customers.
Compliance
We comply with laws and regulations and train our personnel and partners regularly. We report on deviations and provide information about our operations transparently.
Targets of the sustainability programme
At least one target has been derived from each theme of the sustainability programme, and a metric has been defined to monitor the achievement of the target.
| Sustainable energy system | |
|---|---|
| We will discontinue the use of coal in 2025 and seek to phase out combustion-based energy production in 2040 | % |
| We will reduce our Scope 1 emissions by 80% by 2025 from a 1990 base year | % |
| We will reduce our Scope 1 and Scope 2 emissions by 77% per MWh of electricity and heat produced by 2030 from a 2019 base year | % |
| We will reduce our Scope 1 and Scope 3 emissions by 77% per MWh of electricity and heat sold by 2030 from a 2019 base year | % |
| Biodiversity | |
| We only use sustainability-certified biomass or biomass sourced from controlled origins | % |
| We conduct a biodiversity survey in all our new energy infrastructure projects that exceed EUR 10 million and in smaller projects that are located near identified sensitive natural areas | % |
| We launch at least 5 projects annually to protect biodiversity | number |
| Attractive employer | |
| We manage and report on our strategic partners' occupational safety with the target of zero accidents | LTIF, TRIF |
| Our employee Net Promoter Score is at level 37 at a minimum | eNPS |
| 100% of our personnel will have completed sustainability training in 2024 | % |
| We take diversity into account in our supervisor training and measure the realisation of diversity in our personnel survey | eNPS |
| Sustainable supply chain | |
| We audit 80% of the value of purchases from our strategic and key suppliers by 2024 | % |
| 100% of our strategic and key suppliers have filled in our sustainability survey | % |
| 80% of our strategic and key suppliers have set an emissions reduction target | % |
| Customer-driven products and services | |
Our average annual outage time is
|
min, h |
| We maintain our B2C customers' Net Promoter Score at 20 at a minimum | NPS |
| We rank at least 2nd in sustainability in the Brand Tracking measurement in the entire market | Brand Tracking |
| Our customers increasingly choose clean energy | % |
| Compliance | |
| We operate in compliance with requirements and annually, we have zero of the following: confirmed cases of bribery or corruption; legal actions related to anti-competition practices; fatalities or serious accidents; confirmed cases of discrimination; confirmed cases of child, forced or compulsory labour; breaches of regulations related to product and service information and labelling; breaches of marketing communications regulations; and confirmed complaints related to breaches of customer privacy and losses of customer data |
number |
Materiality analysis
Our sustainability programme is based on our materiality analysis which we updated in 2023, taking the principles of double materiality into account. With the aid of the materiality analysis, we have identified our most significant impacts on the environment and people as well as the key risks and opportunities for financial value creation.
A sustainable energy system and climate change mitigation are the most material sustainability issues for us. Next in the order of materiality are security of supply and matters related to green transition and energy prices.
UN Sustainable Development Goals
Our sustainability programme promotes the United Nations Sustainable Development Goals (SDGs).
